Data protection declaration
- Data protection declaration
Data protection declaration
Name and contact of the controller pursuant to Article 4(7) of the GDPR
Data protection officer
Security and protection of your personal data
We consider it our primary duty to maintain the confidentiality of the personal information you provide to us and to protect it from unauthorised access. That is why we take the utmost care and apply state-of-the-art security standards to ensure maximum protection of your personal data.
As a company under private law, we are subject to the provisions of Swiss data protection law and, in part, the European General Data Protection Regulation (GDPR) and the regulations of the Federal Data Protection Act (BDSG). We have taken technical and organisational measures to ensure that the regulations on data protection are observed both by us and by our external service providers.
The legislator requires that personal data be processed lawfully, fairly and in a manner that is transparent to the data subject ("lawfulness, fair processing, transparency"). The following definitions used in this data protection declaration are provided for this purpose.
"Personal data" includes all information relating to an identified or identifiable natural person (hereinafter "data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
"Processing" is any operation or set of operations performed upon personal data, whether or not by automatic means, such as collection, recording, organisation, filing, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, deletion or destruction.
Restriction of processing
"Restriction of processing" refers to the marking of stored personal data with the aim of limiting the future processing thereof.
"Profiling" is any type of automated processing of personal data involving the use of such personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects relating to that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or change of location.
"Pseudonymisation" is the processing of personal data in such a way that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures which ensure that the personal data cannot be attributed to an identified or identifiable natural person.
A "file system" is any structured collection of personal data accessible according to specified criteria, whether such collection is maintained in a centralised, decentralised or functional or geographical manner.
The "controller' is a natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by European Union or Member State law, the controller or the specific criteria for its designation may be provided for under European Union or Member State law.
The "processor" is a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
The "recipient" is a natural or legal person, public authority, agency or other body to whom personal data is disclosed, whether a third party or not. However, authorities that may receive personal data in the context of a specific investigation mandate under European Union or Member State law shall not be considered as recipients; the processing of such data by the said authorities shall be carried out in accordance with the applicable data protection rules, in accordance with the purposes of the processing.
A "third party" is a natural or legal person, public authority, agency or other body, other than the data subject, the controller, the processor and the persons authorised to process the personal data under the direct responsibility of the controller or the processor.
The "consent" of the data subject is any freely given specific, informed and unambiguous indication of his or her wishes in the form of a statement or other unambiguous affirmative act by which the data subject signifies his or her agreement to the processing of personal data relating to him or her.
Lawfulness of the processing
The processing of personal data is only lawful if there is a legal basis for the processing. According to Article 6(1)
lit. a - f GDPR, the legal basis for processing may specifically be:
the data subject has given consent to the processing of personal data concerning him or her for one or more specific purposes;
the processing is necessary for the performance of a contract to which the data subject is party or for the implementation of pre-contractual measures taken at the data subject's request;
the processing is necessary for compliance with a legal obligation to which the controller is subject;
the processing is necessary in order to protect the vital interests of the data subject or of another natural person;
the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
the processing is necessary for the purposes of the legitimate interests of the controller or of a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular when the data subject is a child.
Information on the collection of personal data
(1) In the following, we inform you about the collection of personal data when using our website. Personal data includes name, address, e-mail addresses and user behaviour.
If you contact us by e-mail or via a contact form, the data you provide (your e-mail address, name and telephone number, if applicable) will be stored by us in order to answer your questions. We delete the data accruing in this context after the storage is no longer necessary or the processing is restricted if there are legal retention obligations.
When you make a booking enquiry with us by e-mail or via a booking form, the data you provide will be stored by us in order to process your booking. The data accruing in this context will be stored by us for as long as you remain a customer with us. This personal data will not be provided to third parties.
After a definite booking and before the start of the journey, tour operators require the passport data (name, nationality, passport number, date of issue, date of validity, issuing authority, place of issue, date of birth) to be provided to the entry authorities of the countries of destination.
Collection of personal data when visiting our website
When the website is used for purely informational purposes, i.e. if you do not register or otherwise transmit information to us, we only collect the personal data that your browser transmits to our server. If you wish to view our website, we collect the following data, which is technically necessary for us to display our website to you and to ensure its stability and security (legal basis is Art. 6 (1) p. 1 lit. f GDPR):
Date and time of the request
Time zone difference from Greenwich Mean Time (GMT)
Content of the request (concrete page)
Access status/ HTTP status code
Data volume transferred in each case
Website from which the request originates
Operating system and its interface
Language and version of the browser software.
(1) In addition to the aforementioned data, cookies are stored on your computer when you use our website. Cookies are small text files that are stored on your hard drive in relation to the browser you are using and through which certain information flows to the position that sets the cookie. Cookies cannot execute programs or transmit viruses to your computer. They serve to make the internet experience as a whole more user-friendly and effective.
(2) This website uses the following types of cookies, the scope and functionality of which are explained below:
Transient cookies (see a.)
Persistent cookies (see b.).
Transient cookies are automatically deleted when you close the browser. These include in particular the session cookies. These store a so-called session ID, with which various requests from your browser can be assigned to the joint session. This enables the recognition of your computer when you return to our website. The session cookies are deleted when you log out or close the browser.
Persistent cookies are automatically deleted after a predefined period of time, which may vary depending on the cookie. You can delete the cookies in the security settings of your browser at any time.
You can configure your browser settings according to your preferences and, for example, refuse to accept third-party cookies or all cookies. " Third party cookies" are cookies that have been set by a third party and thus not by the actual website you are currently on. We would like to point out that by deactivating cookies you may not be able to use all the functions of this website.
Other functions and offers on our website
(1) In addition to the purely informational use of our website, we offer various services that you can use if interested. This usually requires you to provide further personal data which we use to provide the relevant service and to which the aforementioned data processing principles apply.
(2) In some cases, we use external service providers to process your data. They have been carefully selected and commissioned by us, are bound by our instructions and are regularly inspected.
(3) Furthermore, we may pass your personal data on to third parties if participation in promotions, competitions, conclusion of contracts or similar services are offered by us together with partners. You will receive more information about this when you provide your personal data or below in the description of the offer.
(4) If our service providers or partners have their registered office in a state outside the European Economic Area (EEA), we will inform you of the consequences of this circumstance in the description of the offer.
Use of our contact request
(1) If you request a quote on our website, in order to prepare the quote it is necessary that you provide your personal data to enable processing of the quote. Mandatory information required for the processing of contracts is marked separately, other information is voluntary. The data you provide is used to process your booking.
(2) We are required by commercial and tax law to store your address, payment and booking data for a period of ten years.
(3) To prevent unauthorised access by third parties to your personal data, in particular financial data, the ordering process is encrypted using TLS technology.
Our offer is fundamentally aimed at adults. Persons under the age of 18 should not submit any personal data to us without the consent of their parents or legal guardians.
Rights of the data subject
(1) Revocation of consent
If the processing of personal data is based on consent granted, you have the right to revoke the consent at any time. The revocation of consent shall not affect the lawfulness of the processing carried out on the basis of the consent until the revocation occurred.
You can contact us at any time to exercise your right of revocation.
(2)Right to obtain confirmation
You have the right to obtain confirmation from the controller as to whether we are processing personal data relating to you. You can request confirmation at any time using the contact details above.
(3) Right to information
If personal data is processed, you can request information about this personal data and about the following information at any time:
the purposes of processing;
the categories of personal data that are processed;
the recipients or categories of recipients to whom the personal data has been or will be disclosed, particularly in the case of recipients in third countries or international organisations;
if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining this duration;
the existence of a right to correction or deletion of personal data concerning you or to restriction of processing by the controller or a right to object to such processing;
the existence of a right of appeal to a supervisory authority;
if the personal data is not collected from the data subject, any available information on the origin of the data;
the existence of automated decision-making, including profiling, pursuant to Article 22(1) and (4) of the GDPR and, at least in these cases, meaningful information about the logic involved and the scope and intended effects of such processing for the data subject;
If personal data is transferred to a third country or to an international organisation, you have the right to be informed about the appropriate safeguards pursuant to Article 46 GDPR in connection with the transfer. We will provide a copy of the personal data that is the subject of the processing. For any additional copies you request, we may charge a reasonable fee based on administrative costs. If you make the request electronically, the information shall be provided in a commonly used electronic format, unless you indicate otherwise. The right to receive a copy in accordance with Paragraph 3 may not affect the rights and freedoms of other persons.
(4) Right to correction
You have the right to request that we correct any inaccurate personal data relating to you without delay. Taking into account the purposes of the processing, you have the right to request that incomplete personal data be completed, including by means of a supplementary declaration.
(5) Right to deletion ("right to be forgotten")
You have the right to request the controller to delete personal data concerning you without delay and we are obliged to delete personal data without delay if one of the following reasons applies:
the personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
the data subject withdraws the consent on which the processing was based pursuant to Article 6(1)(a) or Article 9(2)(a) of the GDPR and there is no other legal basis for the processing;
the data subject objects to the processing pursuant to Article 21(1) of the GDPR and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR;
the personal data was processed unlawfully;
deletion of the personal data is necessary for compliance with a legal obligation under Union or Member State law to which the controller is subject;
the personal data has been collected in relation to information society services offered in accordance with Article 8(1) of the GDPR.
If the controller has made the personal data public and is obliged to delete it pursuant to Paragraph 1, the controller shall take reasonable measures, including technical measures, in consideration of the available technology and the cost of implementation, to inform data controllers which process the personal data that a data subject has requested that they delete all links to, or copies or replications of that personal data.
The right to deletion ("right to be forgotten") does not exist if the processing is necessary:
to exercise the right to freedom of expression and information;
for compliance with a legal obligation which requires processing under European Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
for reasons of public interest in the field of public health pursuant to Article 9(2)(h) and (i) and Article 9(3) of the GDPR;
for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes pursuant to Article 89(1) of the GDPR, where the right referred to in Paragraph 1 is likely to render impossible or seriously prejudice the achievement of the purposes of such processing, or
for the assertion, exercise or defence of legal claims.
(6) Right to restrict processing
You have the right to request us to restrict the processing of your personal data if one of the following conditions is met:
the accuracy of the personal data is contested by the data subject for a period enabling the controller to verify the accuracy of the personal data,
the processing is unlawful and the data subject refuses deletion of the personal data and instead requests restriction of the use of the personal data;
the controller no longer needs the personal data for the purposes of processing, but the data subject needs it for the establishment, exercise or defence of legal claims, or
the data subject has objected to the processing pursuant to Article 21(1) of the GDPR, as long as it has not yet been determined whether the legitimate grounds of the controller override those of the data subject.
Where processing has been restricted in accordance with the above conditions, such personal data shall – apart from being stored – only be processed with the consent of the data subject or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of substantial public interest of the European Union or of a Member State.
To exercise the right to restrict processing, the data subject may contact us at any time using the contact details provided above.
(7) Right to data portability
You have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from the controller to whom the personal data was provided, provided that:
the processing is based on consent pursuant to Article 6(1)(a) or Article 9(2)(a) or on a contract pursuant to Article 6(1)(b) of the GDPR; and
the processing is carried out with the aid of automated procedures.
When exercising the right to data portability in accordance with Paragraph 1, you have the right to demand that the personal data be transferred directly from one controller to another controller if this is technically feasible. The exercise of the right to data portability does not affect the right to deletion ("right to be forgotten"). This right shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
(8) Right of objection
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data pertaining to you which is carried out on the basis of Article 6(1)(e) or (f) GDPR; this also applies to profiling based on these provisions. The controller shall no longer process the personal data unless it can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If personal data is processed for the purpose of direct marketing, you have the right to object at any time to the processing of personal data pertaining to you for the purpose of such marketing; this also applies to profiling insofar as it is associated with such direct marketing. If you object to processing for direct marketing purposes, the personal data will no longer be processed for these purposes.
In the context of the use of information society services, notwithstanding Directive 2002/58/EC, you may exercise your right to object by means of automated procedures using technical specifications.
You have the right to object, on grounds relating to your particular situation, to the processing of personal data pertaining to you which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1), unless the processing is necessary for the performance of a task carried out in the public interest.
You can exercise the right to object at any time by contacting the respective person in charge.
(9) Automated decisions in individual cases including profiling
You have the right not to be subject to a decision based solely on automated processing – including profiling – which produces legal effects concerning you or which similarly significantly affects you. This does not apply if the decision:
is necessary for the conclusion or performance of a contract between the data subject and the data controller;
is authorised by European Union or Member State legislation to which the controller is subject and if that legislation contains adequate measures to safeguard the rights and freedoms and legitimate interests of the data subject; or
takes place with the express consent of the data subject.
The controller shall take reasonable steps to safeguard the rights and freedoms as well as the legitimate interests of the data subject, which include at least the right to obtain the intervention of a person on the part of the controller, to express his or her point of view and to contest the decision.
The data subject may exercise this right at any time by contacting the respective data controller.
(10) Right to complain to a supervisory authority
You also have the right, without prejudice to any other administrative or judicial remedy, to lodge a complaint with a supervisory authority, in particular in the Member State in which you reside, your place of work or the place of the alleged infringement, if the data subject considers that the processing of personal data relating to them infringes this Regulation.
(11) Right to an effective judicial remedy
You have the right, without prejudice, to any available administrative or extrajudicial remedy, including the right of appeal to a supervisory authority pursuant to Article 77, the right to an effective judicial remedy if you believe that your rights under this regulation have been infringed as a result of the processing of your personal data that does not comply with this regulation.
Use of Google Analytics
(1) This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, in the event that IP anonymisation is activated on this website, your IP address will be truncated beforehand by Google within member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and abbreviated there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.
(2) The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.
(4) This website uses Google Analytics with the extension "_anonymizeIp()". IP addresses are thereby processed in abbreviated form, which means that they cannot be traced back to a specific person. If the data collected about you has a personal reference, this reference is immediately excluded and the personal data is thus immediately deleted.
(5) We use Google Analytics to analyse and regularly improve the use of our website. The statistics obtained enable us to improve what we offer and make it more interesting for you as a user. For the exceptional cases in which personal data is transferred to the USA, Google is subject to the EU-US Privacy Shield, www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 (1) 1 S. 1 lit. f GDPR.
(6) Information from the third-party provider: Google Dublin, Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, Fax: +353 (1) 436 1001. User conditions:
www.google.com/analytics/terms/de.html, Data protection overview: www.google.com/intl/de/analytics/learn/privacy.html, as well as the data protection regulation: www.google.de/intl/de/policies/privacy.
(7) This website also uses Google Analytics for a cross-device analysis of visitor flows, which is carried out using a user ID. You can deactivate the cross-device analysis of your usage in your customer account under "My data", "Personal data".
The controller has integrated YouTube components on this website. YouTube is an internet video portal that allows video publishers to post video clips free of charge and other users to view, rate and comment on them free of charge. YouTube allows the publication of all kinds of videos, which is why complete film and television programmes, as well as music videos, trailers or videos made by users themselves, can be accessed via the internet portal.
The operating company of YouTube is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043-1351, USA.
Each time a data subject accesses one of the individual pages of this website operated by the data controller on which a YouTube component (YouTube video) has been integrated, the internet browser on the data subject's IT system is automatically prompted by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. Further information about YouTube can be found at: www.youtube.com/yt/about/de/ . In the course of this technical procedure, YouTube and Google receive information about which specific sub-page of our website is visited by the data subject.
If the data subject is logged into YouTube at the same time, YouTube recognises which specific sub-page of our website the data subject is visiting when a sub-page containing a YouTube video is called up. This information is collected by YouTube and Google and assigned to the respective YouTube account of the person concerned.
YouTube and Google always receive information via the YouTube component indicating that the data subject has visited our website if the data subject is logged into YouTube at the same time as calling up our website; this takes place regardless of whether the data subject clicks on a YouTube video or not. If the data subject does not want this information to be transmitted to YouTube and Google, he or she can prevent the transmission by logging out of his or her YouTube account before accessing our website.
Integration of Google Maps
(1) We use the Google Maps service on this website. This allows us to show you interactive maps directly in the website and enables convenient use of the map function for you.
(2) By visiting the website, Google receives the information that you have accessed the corresponding sub-page of our website. In addition, the data mentioned under Section 3 of this declaration will be transmitted. This takes place regardless of whether Google provides a user account via which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account. If you do not wish to be associated with your Google profile, you must log out before activating the button. Google stores your data as usage profiles and uses them for the purposes of advertising, market research and/or designing its website in line with requirements. Such an analysis is carried out in particular (even for users who are not logged in) for the provision of needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles. You must contact Google to exercise this right.